FAQ

FAQ

Tools

  1. What are the Tools?
    We provide downloadable checklists, example forms, presentation slides or other learning Tools with each Episode. These are provided in pdf format and can be found next to the Episode.
  2. Can I share your Tools?
    You may download and use any Tool provided with an Episode for your personal, non-commercial, educational use only. You may also share a Tool within your company or firm, provided you do not remove any copyright or other notices from the Tool. You may not use a Tool as part of any product or service you provide to any third-party or otherwise share a Tool with anyone else. If you have any questions about using or sharing Tools, please contact us.

Technical Support

  1. When/how are the Episodes available?
    Our Episodes are available to stream on-demand through this site. Note that Episodes are not downloadable so you must be connected to the Internet to access Episodes. The Episodes should be accessible through a web browser on most mobile devices, but are optimized for viewing on a desktop. If you need technical assistance, please contact us.
  2. Why can’t I fast forward while watching an Episode?
    If you are unable to fast forward while watching an Episode, it means you are watching the “MCLE” version. For the MCLE version we have disabled fast forward so that we may issue credits. If you are not interested in MCLE, then watch the “Bookmark” version which has full controls. If you do not see the Bookmark version under My Courses or have any other questions, please contact us.
  3. How can I log in?
    In the upper right corner, you will see the option to log in. Click on the icon and you will be prompted to give your username/email and password. Once you enter your username/email and password you will be able to see your active and completed courses as well as purchase additional Courses.
  4. How do I get help with my particular technical problem?
    Please contact us.
  5. What are your customer support hours?
    Our customer support hours are Monday through Friday 9 am – 5 pm PST. Reach us here.